In plain terms: we do not sell your data, we do not use your content to train shared AI models, and you can export or request deletion of your data subject to our retention and legal obligations.
We are committed to safeguarding the privacy of our website visitors, customers, subscribers, and users of our Services. This Privacy Policy explains what personal information we collect, how we use it, when we may share it, how we protect it, and the rights and choices available to you.
Where required by applicable law, we will obtain consent for processing activities that require consent. Other processing may be carried out on the basis of another lawful basis permitted by applicable law. Our use of cookies and similar technologies is described in the Cookies section of this policy.
Your Personal Information
We collect some anonymous usage data for statistical purposes from our visitors. Data collected includes referral sources, top pages, visit duration, device type, operating system, country and browser. The goal is to track overall trends in our website traffic, it is not to track individual visitors. All the data is in aggregate only. No personal data is collected from our visitors.
We do collect personal information from our customers and subscribers. Data collected includes name, email address, time zone, related website, purchased plan and billing information.
Controller and Processor Roles
Depending on how our services are used, Carcani may act as either a data controller or a data processor.
When we process information for our own purposes, such as managing accounts, processing billing, maintaining security, preventing fraud, complying with legal obligations, providing customer support, and operating our business, Carcani acts as a controller where required by applicable law.
When a customer uses Carcani Chat to collect, manage, or process personal information from its own customers, website visitors, leads, employees, or other individuals, Carcani generally acts as a processor on behalf of that customer. In such circumstances, the customer is responsible for determining the purposes and lawful basis for processing that information.
Customers that require contractual processor terms may enter into our Data Processing Agreement, which forms part of our Terms of Use.
Using your personal information
Personal information submitted to us via this website will be used for the purposes specified in this policy or in relevant parts of the website.
Without limitation, we may use your personal information to:
- administer the website;
- confirm your identity;
- improve your browsing experience by personalizing the website;
- respond to your inquiries and provide you with service and support;
- send you email notifications which you have specifically requested;
- deal with enquiries and complaints made by or about you relating our site;
- fulfill an order that you place through our website, including the process payment for any purchase made through our site;
- keep the website secure and prevent fraud;
- enforce our policies and terms of service, and investigate potential violations of such policies or terms;
- track your use of our services;
- improve our website;
- conduct research;
- understand general customer trends and patterns so we can develop and support existing and ongoing marketing strategies for our services; and
- allow us to suspend or terminate your account, if necessary.
We may also use information about you that we collect in connection with your use of our site for security, administrative, and legal purposes (including to detect, prevent, or otherwise address fraud, security or technical issues).
Also, we may combine information about you that we collect in connection with your use of our site with other records (such as those obtained from third parties) to develop a customer profile relating to you.
Where you submit personal information for publication on our website, we will publish and use that information in accordance with the permissions and license applicable to the content you provide, subject to our Terms of Use and applicable data protection laws.
Disclosures
We may disclose your personal information to insofar as reasonably necessary for the purposes set out in this policy. In addition, we may disclose your personal information:
- to the extent that we are required to do so by law;
- in connection with any ongoing or prospective legal proceedings;
- in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
Except as described in this Privacy Policy, our Terms of Use, or an applicable Data Processing Agreement:
- We do not sell your personal information to third parties;
- We do not share your personal information with advertising companies for their own advertising purposes;
- We do not intentionally use personal information to create individual behavioral profiles for sale or advertising purposes;
- We do not monetize your personal information by selling it to third parties.
We may share information with service providers and subprocessors that assist us in providing, maintaining, securing, and operating the Services. These providers may include hosting and infrastructure providers, payment processors, security providers, email providers, analytics providers, artificial intelligence service providers, and other technology providers used to provide requested functionality.
Where such providers process Personal Data on behalf of Carcani or our customers, we take reasonable steps to require appropriate confidentiality, security, and data protection obligations.
AI Processing and Customer Content
Carcani Chat provides artificial intelligence features that may process prompts, uploaded knowledge, documents, conversations, chat messages, and other information submitted to or generated through the Services.
We process this information as necessary to provide the requested functionality, generate AI responses, maintain security, detect abuse, prevent fraud, troubleshoot problems, and maintain the quality and operation of the Services.
We do not use private customer content, private account data, or personal information submitted through the Services to train public or shared artificial intelligence models.
Where third-party artificial intelligence providers are used to provide a requested feature, applicable information may be transmitted to those providers as necessary to provide that feature and subject to applicable contractual and privacy protections.
Customers are responsible for determining what information they submit to the Services and for ensuring that their use of AI features complies with applicable privacy and data protection laws.
International data transfers
Personal information that you submit through our website or Services may be transferred to, stored in, or processed in countries other than the country where you live, including countries where we or our service providers operate.
Some of these countries may have data protection laws that differ from those in your country. Where required by applicable data protection law, we will use an appropriate legal mechanism for international transfers, which may include an adequacy decision, Standard Contractual Clauses approved by the European Commission, the UK International Data Transfer Agreement or Addendum, or another legally recognized transfer mechanism.
Where appropriate and required, we will implement reasonable supplementary safeguards for international transfers of personal information.
Security of your personal information
We will take reasonable industry standard technical and procedural measures (including encryption of certain information) intended to protect against unauthorized access, and to prevent the loss, misuse or alteration of your personal information. We will store all the personal information you provide on our secure (password- and firewall-protected) servers.
Our security measures may include access controls, authentication, encryption where appropriate, network security controls, logging and monitoring, backup and recovery procedures, vulnerability management, incident response procedures, and confidentiality requirements for personnel and service providers with access to personal information.
However, please note we cannot fully eliminate these risks as, despite our best intentions, no technology is completely secure. Our website is operated on software, hardware, and networks, any component of which may, from time to time, experience breaches of security or other issues beyond our control.
You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee that any information collected about you, whether during transmission or while stored on our systems or otherwise in our care, will be absolutely safe from intrusion by others who do not have your authorization. Any such transmission or sharing of that information is done at your own risk.
You also play a role in protecting your personal information. You are responsible for keeping your password and other login details confidential. Please do not share your user name or password with others. We will not ask you for your password (except when you log in to the website).
How long do we maintain your personal data?
We will store your personal data for no longer than is necessary for the purpose for which such personal data is processed. Please note, however, that we may retain and use your personal data as necessary to comply with our legal obligations, to resolve disputes, to enforce our agreements and rights, to maintain security, prevent fraud or abuse, or where it is not technically and reasonably feasible to immediately remove such information from our databases.
Following termination of an account or service, we may retain certain information for a reasonable period as necessary for these purposes or as required by law. Information maintained in backup systems may remain until the applicable backup is overwritten or securely deleted in accordance with our retention procedures.
Subject to the foregoing and applicable legal requirements, we will endeavor to delete your personal data promptly upon your written request.
Policy amendments
We reserve the right to update or modify this Privacy Policy from time to time, with any such changes to be effective prospectively. Please visit this web page periodically so that you will be apprised of any such changes. Your continued use of our website after any modification to this Privacy Policy will constitute your acceptance of such modification.
Your rights
Depending on your location and applicable law, you may have rights relating to your personal information, including the right to request access to, correction of, deletion of, restriction of, or portability of your personal information, and the right to object to or withdraw consent for certain processing activities.
You may instruct us to provide you with personal information we hold about you. Provision of such information may be subject to the supply of appropriate evidence of your identity.
Where we process personal information on behalf of one of our customers, that customer may be the controller of the information. In such circumstances, you may need to exercise your rights directly with the relevant customer. We will provide reasonable assistance to our customers with applicable data subject requests as required by our Data Processing Agreement and applicable law.
We may withhold or limit access to personal information to the extent permitted or required by applicable law.
Third party websites
The billing information and payment process, when you choose to upgrade to a paid plan, may be handled by third-party payment providers, including Stripe, PayPal, and applicable cryptocurrency payment providers. These providers may process payment and transaction information in accordance with their own privacy policies and applicable legal requirements.
We may also use third-party service providers to provide hosting, infrastructure, security, email, analytics, artificial intelligence, customer support, and other services necessary to operate Carcani Chat. Where these providers process personal information on our behalf, they may act as our service providers or subprocessors and are subject to appropriate contractual and data protection requirements.
We use Google reCAPTCHA as a security and spam-prevention measure on our account registration form. reCAPTCHA may collect information about your device, browser, and interaction with the service for security and abuse-prevention purposes. Its use is subject to Google's applicable privacy terms and policies.
The website contains links to other websites that are not covered by this Privacy Policy and where information practices may be different from ours. We are not responsible for the privacy policies or practices of third party websites. Our provision of a link to any other website or location is for your convenience and does not signify our endorsement of such other website or location or its contents. When you click on such a link, you will leave our website and go to another website. During this process, another entity may collect information from you. We have no control over, do not review, and are not responsible for the privacy practices or the content of such other websites. Please be aware that the terms of this Privacy Policy do not apply to these outside websites or content, or to any collection of data after you click on links to such outside websites.
You agree that your use of third-party websites and resources, including without limitation your use of any content, information, data, advertising, products or other materials on or available through such websites and resources, is at your own risk and is subject to the terms and conditions of use applicable to such websites and resources.
Updating information
Please let us know if the personal information which we hold about you needs to be corrected or updated.
Cookies
About cookies
A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
Cookies can be used by web servers to identity and track users as they navigate different pages on a website and identify users returning to a website.
Cookies may be either "persistent" cookies or "session" cookies.
A persistent cookie consists of a text file sent by a web server to a web browser, which will be stored by the browser and will remain valid until its set expiry date (unless deleted by the user before the expiry date).
A session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
Cookies and personal information
Cookies do not contain any information that personally identifies you, but personal information that we store about you may be linked, by us, to the information stored in and obtained from cookies.
Blocking cookies
Most modern web browsers allow you to refuse or restrict cookies through their privacy or security settings. You can also configure your browser to notify you when cookies are being used.
Blocking or restricting certain cookies may affect the functionality, security, or usability of some features of our website.
Deleting cookies
You can delete cookies that have already been stored on your device through your browser's privacy or security settings. The exact procedure varies depending on the browser and device you use.
Deleting or restricting cookies may affect the functionality, security, or usability of some features of our website.
Our Details
Contact us
This website is owned and operated by Carcani LLC.
If you have any questions about this policy, please do contact us.